Cercasi agente di prenotazione e servizio agli ospiti - italiano inglese e spagnolo en R.Metropolitana - Vacasa Otro

de Vacasa en Metropolitana
Publicado el 22-09-2016 en Call Center / Telemarketing

What You’ll Do
A skilled Guest Services Agent will respond to guests who have existing reservations, help troubleshoot any issues, answer questions, and make sure the guest has an easy, fun, and unforgettable stay!
This Individual Will
Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our guests and occasionally, our owners
Be responsible for taking incoming phone calls, making outbound calls as needed, and responding to emails or chats on a daily basis from existing guests who have questions or concerns about:
an existing, unpaid, and/or high risk reservation
a problem/concern that emerged during and/or after their stay
modifying an existing reservation
cancelling a reservation
Collect and process payments for reservations with outstanding balances, reservations not paid at time of online booking, declined credit cards etc.
On occasion, interact with a homeowner either over the phone or through email who may have questions about a reservation, statement or other concerns
The Skills You’ll Need/Requirements Of The Position
Requires ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business
Demonstrated ability to:
Engage with our guests and owners in a way that enhances their Vacasa experience
Use appropriate spelling, punctuation, and grammar in all written communication skills
Listen attentively and ask probing questions to clarify the problem/concern at hand
Embrace and adopt change in a fast paced and constantly changing work environment
Work effectively both independently and as a member of the team
Multi-task, prioritize, and use a variety of systems and tools
Be open to coaching and feedback
Perform other related roles and responsibilities as assigned or required in response to business need
Current Shifts
We're have a variety of available shifts.

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