Who We Are Looking For
As a member of the Latin America and Caribbean Client Service team, you will be responsible for assisting on all aspects of operational and technical service to our clients. You will forge and maintain an effective working partnership with the Client Service Manager while taking into account internal business requirements. This team is the face of State Street and is responsible for ensuring the clients’ service expectations are met and exceeded.
What You Will Be Responsible For
- Support internal business partners and clients across 18 products throughout our general organization; including custody, fund administration and others.
- Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
- Act as an escalation point for State Street services.
- Respond timely and accurately to client issues and inquiries.
- Assist opportunities to increase quality, productivity and control related to the service delivery model.




- Assist championing inquiries from issues raised by various State Street organizations and follow through to ensure that client‑facing problems and issues are addressed.
- Influence others in preparing various status, activity and performance reports for senior management.
- Collaborate with STT’s middle and back‑office operations and provide input on plans to enhance operations.
- Bi‑weekly manage client‑facing issues including Operational Control Framework issues, reporting outages and reputation or risk‑impacting workstream items. Internal meetings are held to review updates and statuses with operational teams.
- Develop to demonstrate proficiency as a MyStateStreet Product Champion and expand expertise with State Street Enterprise platforms.
- Assist with data collection for various reports.
- Ultimately responsible for the success of implementation/problem resolution.
- Tactically use a bro

📌 Latin America (Región Metropolitana)
🏢 State Street
📍 Región Metropolitana