Proactively communicates by phone with key contacts within schools to build relationships & promote & sell our complete line of Neff recognition awards & apparel products. Primary contacts within the schools will include athletic directors, coaches, principals, band & choral directors, booster groups, and advisors of other school organizations who look to recognize student achievement and participation. Provides help and assists in all activities related to the department.
Responsibilities / Essential Functions
- Making outbound phone calls and communicating with active/inactive/prospective customers to sell products and advise customers of promotions and new products. Utilize selling strategies to grow existing customers, and gain new or lost customers. A target account list will be provided.
- Provide quotes and submit orders.
- Follow up with customers to ensure satisfaction, and respond to any issues.
- Answer inbound calls from customers the agent has left messages for or calls that come in from marketing campaigns.
- Refer jacket, regalia,
and yearbook business opportunities to the Jostens rep of record on the account called.
- Utilize the CRM tools provided to maintain accurate and up-to‑date records.
Job Requirements / Specifications
Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
Required
- Call center outbound/inbound call experience.
- English as a strong second language.
- Oral communication – speak clearly and persuasively in positive or negative situations. Listen and ask appropriate questions for needed clarification.
- Written communication – writes clearly and informatively; able to edit work for