Job Description – Site Reliability Engineer (SRE)

Role Purpose

The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, and performance of digital services in production, balancing service stability with the ability to deliver change at speed.

The role focuses on strengthening operational resilience through engineering, automation, and proactive reliability practices, working closely with application and platform teams.

Scope of the Role

The Locally Applied SRE Role Covers

Production digital services (applications, platforms, data products)
Associated infrastructure (cloud, CI/CD pipelines, integrations)
Continuous operations (24/7 reliability mindset, not necessarily shift-based)
Production changes (deployments, configurations)
Incidents, problems, and service degradations
Continuous improvement of stability and operational efficiency

Key Responsibilities

Service Reliability & Availability

Define, implement, and maintain SLIs and SLOs (availability, latency, error rates)
Continuously monitor service health and anticipate degradations




Ensure services operate within business‑agreed reliability thresholds
Manage reliability trade‑offs between speed and stability

Incident & Problem Management

Lead or coordinate response to relevant incidents (L2/L3)
Ensure:
Rapid and structured diagnosis
Safe service restoration
Clear and effective communication
Facilitate blameless postmortems
Convert recurring incidents into engineering improvement backlog
Drive long‑term remediation rather than reactive firefighting
Automation & Operational Excellence

Identify repetitive and manual operational tasks
Design and implement automation for:
Deployments
Monitoring and alerting
Health checks
Basic recovery and self‑healing (where applicable)
Reduce toil and increase system resilience through engineering solutions
Change Governance & Production Readiness

Support vendor and internal team change tracking
Ensure changes:
Are traceable
Have def

📌 Site Reliability Engineer (Santiago)
🏢 Infosys
📍 Santiago