Regional Head of Product Support at InterSystems.
About the role
In this pivotal position, you will be responsible for shaping the strategy, operations, and effectiveness of the Product Support division throughout the Latin American region. As a key member of the regional management team, you will represent InterSystems to high-level stakeholders while ensuring that our enterprise software clients receive top‑notch service quality.
Key facts
- Location: Chile
- Engagement: Full‑time

What you’ll do
- Direct the regional support organization by overseeing performance metrics, workforce planning, and the development of leadership capabilities within the team.
- Serve as the company’s representative at executive‑level customer forums, acting as the primary point of escalation for significant business challenges.
- Establish and execute service governance frameworks, key performance indicators (KPIs), and operational metrics to guarantee consistent service delivery across the region.




- Collaborate with both integral and regional leadership teams to inform product strategy and investment decisions based on insights gathered from customers.
- Innovate the service delivery model by integrating automation and leveraging data‑driven enhancements to improve efficiency.
- Cultivate a customer‑centric culture that emphasizes sustainable solutions and the long‑term value of partnerships.
- Manage major incident responses and ensure readiness for software releases to reduce operational disruptions for clients.
- Monitor and analyze service performance data to identify trends and areas for improvement, ensuring that the support team meets its objectives.
- Develop training programs aimed at enhancing the skills of the support team, ensuring they are equipped to handle complex client inquiries.
- Engage in regular communication with clients to gather feedback and address any concerns, fostering strong relationships.
- Drive initiatives that promote continuous improvement within the s

📌 LATAM Regional Head of Product Support (Región Metropolitana)
🏢 Intersystems
📍 Región Metropolitana