The Account Partner Director (APD) is a strategic GTM leader for Professional Services, responsible for driving the full lifecycle of services engagement across a defined territory. In the new era of services consumption — where customers expect measurable business outcomes over transactional delivery — the APD must be deeply fluent in outcomes-based and consumption-based selling models, connecting every engagement to real, quantifiable customer impact.

This person will orchestrate the full Success Cloud portfolio for designated accounts, acting as the primary bridge between the customer’s strategic priorities and Salesforce’s ability to deliver real, quantifiable impact. The APD must earn the right to be a trusted advisor by deeply reading each customer’s business context, translating needs into initiatives with clear KPI impact, and ensuring every engagement generates demonstrable value on the customer’s Salesforce investment.

Beyond external orchestration, the APD leads internally — aligning License Sales, Delivery, Alliances,



and Partners to build and execute a cohesive account strategy. The primary measurement of success for this role remains YOY growth in overall services bookings and revenue, with a clear and growing lens on adoption velocity and customer‑reported business outcomes.

Responsibilities:
- Exceed CSG Success Cloud growth and bookings targets, while ensuring organizational health and customer satisfaction goals as a territory leader
- Deeply understand each customer’s business context — motivations, industry dynamics, strategic goals, and critical KPIs — to co-design initiatives that deliver measurable outcomes, not just services delivery
- Lead with an outcomes-based selling approach, structuring engagements around value realization milestones and platform adoption metrics
- Engage C-Level executives using a consultative, insight-led approach that positions Salesforce as a long-term transformation partner — not a vendor
- Build compelling, cus

📌 Account Partner Director (Santiago)
🏢 Salesforce
📍 Santiago