Overview
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. For more information, visit applydigital.com.
Location: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Time) or ET (Eastern Time). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
The Role
- Client Relationship: Act as the senior delivery point of contact for client stakeholders — engaging at the account and escalation level, while the ALT manages day-to-day communication and project status.
- Manage client expectations proactively — ensuring alignment between what was sold, what is scoped, and what is being delivered.




- Lead and facilitate Quarterly Business Reviews (QBRs), translating delivery performance into business impact narratives.
- Run NPS cycles and synthesize client feedback into actionable improvement plans.
- Lead scope change and change order negotiations at the account level, balancing client needs with margin integrity — supporting ALT when strategic or commercial complexity requires senior involvement.
- Build trusted advisor relationships with day-to-day client counterparts, escalating to Managing Director/Account Leadership when executive engagement is required.
- Team Management: Serve as the first point of escalation for the ALT — resolving blockers, making calls on scope and risk that exceed the PjM's authority, and escalating further to MgS leadership when required.
- Oversee delivery performance across squads through the ALT — setting standards, reviewing health signals, and interv

📌 Delivery Manager (Santiago)
🏢 applydigital
📍 Santiago