Overview
As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.
Responsibilities
- Own relationships with Tier 1 customers, driving satisfaction, retention, and growth.
- Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance.
- Act as the main customer advocate, coordinating internal teams to meet business and technical expectations.
- Identify growth opportunities through product adoption, cross‑sell, and upsell initiatives.
- Forecast customer traffic and proactively manage risks related to revenue, margin, and collections.
- Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams.
- Work closely with Customer Success on SaaS‑related opportunities and expansion.




- Maintain accurate account activity and opportunity tracking in Salesforce.

Qualifications
- Proven experience managing and growing mid‑market or enterprise customers.
- Strong commercial mindset with clear ownership of revenue, margin, and retention metrics.
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
- Solid understanding of CPaaS, SaaS, or technology‑driven solutions.
- Strategic, data‑driven, and comfortable forecasting and performance analysis.
- Confident communicator and relationship builder at multiple seniority levels.

Benefits
- Financial rewards & recognition – fair compensation aligned with experience, industry, and market standards, performance‑driven bonuses, and regular reviews.
- Versátil work arrangements – in‑person collaboration with remote work and flexible hours.
- ESOP (Employee Stock Ownership Plan).
- Work‑life balance and

📌 Account Manager (Santiago)
🏢 Infobip Chile
📍 Santiago