About The Role

In this role, you will set the technical direction for ML engineering and oversee the delivery of production-grade AI systems, from LLMOps infrastructure and agentic pipelines to scalable multimodal solutions, within SoftServe’s AI and Data Science Center of Excellence. You’ll bridge applied research and real-world impact, leading cross-functional teams and shaping ML strategy for world-leading clients

Responsibilities

Define and drive technical standards and architecture for end-to-end ML systems, ensuring scalability, reliability, and alignment with business objectives
Oversee the design and delivery of production-ready LLMOps pipelines using MLflow, LangSmith, Langfuse, or Weights & Biases, establishing observability, reproducibility, and quality standards across teams
Lead collaboration with Data Scientists, Engineers, and clients, translating complex business requirements into robust ML solutions for NLP, RAG systems, and multimodal models
Advance agentic AI capabilities by architecting and overseeing multi-agent systems using LangGraph or CrewAI,



driving autonomy and real-world problem-solving at production scale
Establish and continuously improve ML engineering processes, from CI/CD/CT pipeline governance and cloud infrastructure on AWS, Azure, or GCP to monitoring and security best practices
Mentor and guide ML Engineers, embedding engineering excellence, MLOps best practices, and a culture of continuous learning across the team
Contribute to technical strategy and thought leadership, supporting client engagements and innovation initiatives within the CoE

Requirements

Strong Python proficiency across the core ML ecosystem, with a proven track record of building and deploying complex ML systems in production
Deep expertise in LLMOps, AgentOps, and experiment tracking tools such as MLflow, Langfuse, LangSmith, and Weights & Biases
Proven experience architecting and deploying cloud-based AI/ML solutions on AWS, Azure, or GCP, with strong kno

📌 Lead Machine Learning Engineer (Chile)
🏢 SoftServe
📍 Chile