About UJV
Who Are We?
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.
We are the luxury travel advisor’s right hand. How?
- UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
- We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
- We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
- We offer an experience-centered service based on passion, expertise, integrity
- and attention to detail.
- We are willing to do the hard work in order to see our clients shine.
Role Mission
As a Travel Support Specialist, you are the first line of defense and the "engine room" of our 24/7 client operations.
You will manage the full spectrum of luxury travel requests—from complex hotel rebookings and concierge services to intricate air travel and accounting inquiries. This is a high-stakes role requiring a "figure-it-out" factor; you must be a high-agency individual capable of navigating high-emotion, complex situations with calm, ease, and total independence.
Key Responsibilities
- Omni-Channel First Response: Act as the primary point of contact for all incoming calls and emails, handling general inquiries and urgent travel emergencies with equal professionalism and urgency.
- Comprehensive Reservation Management: Execute and modify luxury hotel bookings (Luxury Travel Advisor functions) and coordinate concierge services including transfers, excursions, dining, and spa treatments.
- Air Service Expertise: Manage the booking and rebooking of air services, ensuring seamless transitions for clients, especially durin