We are looking for a Help Desk Technician – Metropolitan Region

Responsibilities

• Attend and register tickets (email/phone/portal) and follow up until closing.

• Support for users on Windows/Microsoft 3 6 5 (Outlook, Teams, OneDrive, Basic SharePoint).

• Diagnosis and resolution of typical N1 incidents (access, passwords, printers, connectivity, software).

• Remote and on-site support as needed

• Escalate cases to N 2/N 3 with clear documentation (steps, evidence, impact).

• Maintain basic inventory, procedures.

• Comply with SLAs, good security practices and customer service.

Requirements (excluding)

• 1+ year (or solid practice) in IT support/help desk.

• Knowledge of Windows 1 0/11, basic hardware, basic networks (IP, DNS, Wi-Fi).





• Handling Microsoft 3 6 5 at user level and basic support.

• Good communication, order, and service orientation skills.

Desirable

• Experience with ticketing (Zendesk/Freshservice/Jira/GLPI/OTRS or other).

• Experience with Active Directory / Azure AD (additions, decommissions, resets, groups).

• Basic knowledge of cybersecurity (MFA, phishing, good cybersecurity practices).

• Certifications or courses (ITIL Foundation, MS-9 0 0, CompTIA A+).

• Conversational English (B1 or higher desirable)

📌 We are looking for a Help Desk Technician Metropolitan Region (Santiago)
🏢 NETSUS
📍 Santiago