We are in search of an accomplished Senior Business Analyst with deep experience in digital transformation projects, especially within eCommerce and Content Management Systems (CMS). This position involves partnering with cross-functional teams to deliver results-driven projects that support business growth and digital innovation. The successful candidate will show a proven history of collecting and interpreting business requirements, designing solutions, and ensuring project success in fast-paced, changing environments.

Responsibilities Direct the analysis and documentation of business requirements for digital transformation projects, focusing on eCommerce platforms or CMS solutions

Work with essential stakeholders, including internal teams, clients, and vendors, to understand business goals and translate them into functional and technical specifications

Carry out comprehensive process mapping, gap analysis, and solution design to improve digital workflows, customer journeys, and business operations

Ensure business objectives and technology solutions remain aligned by collaborating closely with Solution Architects, developers, UX designers, project managers, and product owners

Examine and document existing systems, processes, and data flows to identify areas ready for improvement or automation

Guide the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment

Help shape and contribute to the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience stay optimized

Carry out risk assessments and clearly communicate the potential impact of changes to stakeholders

Organize workshops, presentations, and meetings to gather feedback, align on project goals, and deliver continuous progress updates

Assist during testing phases, verifying that business requirements are fulfilled through detailed User Acceptance Testing (UAT) and Quality Assurance (QA)



Requirements Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree considered a plus)

A minimum of 3 years of experience as a Business Analyst focused on digital transformation projects

Considerable experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools

Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar systems

Proven track record leading requirements gathering for complex systems and delivering clear, actionable specifications

Strong understanding of Agile or Scrum methodologies, with hands-on experience in an Agile project environment

Strong data analysis skills, with the ability to convert data into insights that guide business decisions

Skilled in business process modeling, BPMN, and workflow diagrams

Excellent communication and stakeholder management capabilities

Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps

Strong problem-solving skills and the capacity to excel in fast-paced environments

Good English proficiency (B2 level or higher), with experience communicating directly with customers We offer International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

General career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Senior Business Analyst (Chile)
🏢 EPAM Systems
📍 Chile