We are looking for a seasoned Senior Business Analyst who brings substantial expertise in digital transformation projects, particularly within eCommerce and Content Management Systems (CMS). In this role, you will work alongside cross-functional teams to deliver impactful projects that fuel business growth and digital innovation. The right candidate will demonstrate a solid history of collecting and analyzing business requirements, shaping solutions, and driving successful project outcomes within fast-moving, evolving settings.

Responsibilities Head the analysis and documentation of business requirements for digital transformation efforts, with particular attention to eCommerce platforms or CMS solutions

Engage with key stakeholders, including internal teams, clients, and vendors, to grasp business objectives and convert them into functional and technical specifications

Perform thorough process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations

Maintain alignment between business objectives and technology solutions by partnering closely with Solution Architects, developers, UX designers, project managers, and product owners

Review and document current systems, processes, and data flows, pinpointing areas suited for improvement or automation

Lead the development of user stories, use cases, and acceptance criteria for projects operating within an Agile/Scrum framework

Contribute to and help define the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain optimized

Conduct risk assessments and clearly convey the potential effects of changes to relevant stakeholders

Lead workshops, presentations, and meetings to collect feedback, align on project objectives, and share ongoing progress updates

Support testing phases, confirming that business requirements are satisfied through thorough User Acceptance Testing (UAT) and Quality Assurance (QA)



Requirements Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)

At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives

Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools

Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms

Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications

Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting

Solid data analysis capabilities, with skill in translating data into insights that inform business decisions

Competency in business process modeling, BPMN, and workflow diagramming

Strong communication and stakeholder management abilities

Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps

Strong problem-solving capabilities and the ability to succeed in fast-paced settings

Good English proficiency (B2 level or higher), with a background in direct customer communication We offer International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Integral career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Senior Business Analyst (Chile)
🏢 EPAM Systems
📍 Chile