Incident Commander Location: Santiago, Chile — Remote / Hybrid

Experience Level: 5-7 years · Senior About the Role

Lead major incident (P1/P2) resolution in a 24×7 IT operations environment. Coordinate war rooms during critical events, drive resolution with cross-functional resolver teams, and communicate to executive stakeholders under pressure.

Required

Qualifications

5-7 years leading major incidents in enterprise IT

ITIL 4 Specialist (Create, Deliver, Support) — mandatory

Excellent crisis leadership and communication under pressure

Hands-on with ITSM (ServiceNow), paging (xMatters), war rooms (Zoom/Teams)

Retail, e-commerce, or financial services background preferred Nice to Have

Major Incident Management (MIM) certification

SRE / Reliability Engineering exposure

Observability tools familiarity (Dynatrace, Grafana, OpenObserve)

Prior experience with distributed follow-the-sun operations Language Requirements

- English: Advanced (C1) — required (international war rooms, executive comms)
- Spanish: Native

📌 Major Incident Manager (Chile)
🏢 NULogic
📍 Chile