Job Description
WHAT YOU’LL DO
Specialized Operations & Administration
Act as the first line of support for daily transport activities, collaborating with internal departments and external partners to resolve issues and maintain smooth workflows and high service standards.
Assist with delivery scheduling, transport planning, cross-dock operations, and stakeholder communication to address changes and updates.
Manage claims processes, handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently.
Process & Workflow Optimization
Contribute to process improvement initiatives and new projects by identifying inefficiencies, supporting implementation, and ensuring alignment with organizational goals.
Manage end-to- end claims processes, Handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently and recoup appropriate funds and credit memos.
Performance Analysis & Decision Support
Assist with monitoring and maintaining operational KPIs, analyzing performance trends,



and contributing to improvement plans for service quality and efficiency.
Assist in preparing daily and weekly operational reports, including on-time performance, VAT reports, and inventory balance summaries, ensuring data accuracy and actionable insights.
Monitor overall performance metrics, including on-time delivery, cost management, and system efficiency
Data & Systems administration
Administer transport systems and tools, ensuring accurate data entry, system functionality, and timely resolution of technical or operational issues.
Perform regular system and data maintenance, including cleaning up historical records, updating statuses, and ensuring operational accuracy across transport platforms.
WHO YOU ARE​
We are looking for people with…​
Good organizational and time management skills to handle multiple tasks efficiently.
Experience in transport operations, including planning, claims management, and system admini

📌 Transport Center Planner (Pudahuel)
🏢 H&M Group
📍 Pudahuel