As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that idóneo are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location
1000 South Ave, Rochester, New York, United States of America, 14620
Opening
Worker Subtype: Regular
Time Type
Full time
Scheduled Weekly Hours
40
Department
900084 ISD Customer Service Business
Work Shift
UR - Day (United States of America)
Range
UR URG 105 H
Compensation Range
$20.34 - $28.51
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities




Provides first level technical support for end-user computing devices, including desktops, laptops and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration and maintenance of endpoint devices, escalating as needed. Acts as primary point of contact for end-users in resolving device-related OS, connectivity or application issues. Assists with setup, configuration and maintenance of endpoint devices.
Essential Functions
- Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. Troubleshoots and resolves device-related OS, connectivity or application issues.
- Assists with setup, configuration, and maintenance of endpoint devices.
- Utilizes technical expertise to diagnose and resolve problems related to client technologies. Proactively identifies issues

📌 Customer Tech Suppt Tech I (Santiago)
🏢 University of Rochester
📍 Santiago