Fully remote role, open to candidates in the US, Canada, Latin America, Europe

About TRM Labs

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime.

Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

About The Role

TRM Labs is looking for a Creative Operations Manager to help run and improve the day-to-day operations of its Brand Design team.

This role sits within Marketing, reports to the Design Director, and partners closely with Regional Marketing, Demand Gen, Product Marketing, and Talent / People.

The primary focus is managing the creative pipeline - from intake and briefing through prioritization, resourcing, review, and delivery - while also supporting localization workflows across integral marketing assets.

You’ll bring structure to a fast-moving creative environment, improve existing processes, and help the team work more efficiently without adding unnecessary complexity.

What You’ll Do

Own intake, tracking, prioritization,



and resourcing for GTM and marketing design requests.
Review creative briefs, identify missing information, and ensure work is ready for designers to execute.
Assign work based on designer capacity, project needs, and timelines.
Manage competing priorities and proactively flag risks, blockers, and bottlenecks.
Maintain strong visibility into project status, creative capacity, files, documentation, and asset history.
Partner closely with the Design Director while independently resolving day-to-day operational questions where possible.
Help manage external creative vendors and contractors.
Improve briefing, workflow, tracking, review, and documentation systems.
Identify opportunities to use AI and automation to make creative operations faster and more scalable.
Support localization workflows across global marketing assets, including translation coordination, review, QA, and vendor management.

What We’re Looking For

📌 Creative Operations Manager (Chile)
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