Digital Customer Engagement Senior

Work Modality Remote
Duration 12 months, with possibility of extension or permanent employment
OnCall To be confirmed
English Advanced Fluent

Position Overview
We are looking for a Senior Digital Customer Engagement professional with extensive experience in SAP technologies and Cloud environments to lead the technical and operational management of customers, ensuring highquality service delivery, compliance with Service Level Agreements SLAs, and an excellent customer experience.
The role combines advanced SAP technical expertise with strong customer management, leadership, and coordination skills, working with multicultural and multidisciplinary teams in international environments.

Key Responsibilities
Lead the endtoend customer lifecycle management throughout the service.
Coordinate onboarding, handover, and operational review processes.
Manage services while ensuring compliance with KPIs and SLAs.
Lead GoLive, SAP upgrades, patching, and continuous improvement initiatives.
Manage critical incidents, escalations, War Rooms, and Root Cause Analysis RCA.
Administer SAP Basis platforms and SAP S 4HANA environments.
Participate in Operating System and Database OS DB migration projects.
Coordinate multicultural and multidisciplinary technical teams.
Maintain direct communication with customers and executivelevel stakeholders.
Ensure effective communication and coordination between customers, technical teams, and internal stakeholders.
Mandatory Requirements
7 years of technical experience with SAP technologies.




Advanced experience in SAP Basis Administration.
Experience with SAP S 4HANA Cloud Private Cloud.
Knowledge of Data Management Integration.
Handson experience with ServiceNow.
Knowledge of ITIL Fundamentals.
Experience with SAP HANA, Oracle, and ASE Sybase.
Experience with OS DB migrations and SAP Upgrade projects.
Knowledge of Cloud infrastructure and networking, including VPN, Load Balancers, and IP planning.
Advanced or fluent English, both written and spoken.

Nice to Have
Experience with SAP Cloud ALM.
Experience with BMC Remedy.
AWS experience.
Microsoft Azure experience.
Google Cloud Platform GCP experience.
Experience with SAP S 4HANA Private Cloud.
Experience leading GoLive activities and continuous improvement initiatives.
Experience working with international customers and distributed technical teams.
Ideal Candidate Profile

The adecuado candidate is a senior SAP technical professional with strong experience in SAP Basis, S 4HANA, Cloud infrastructure, IT service management, and customerfacing environments. They should be comfortable leading critical situations, coordinating technical teams, managing SLAs, and communicating confidently with both technical and executive stakeholders in English.
Bolsa de trabajo Chile ofrecemos puesto de Digital Customer Engagement Senior para el sector de Informatica Telecomunicaciones de Santiago Centro. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada de 42 horas semanales.

📌 Digital Customer Engagement Senior Requirements Advanced English (Santiago)
🏢 Importante empresa del sector
📍 Santiago