EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained. As a key leader in our Company,



you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfactio

📌 Member Experience Manager (Chicureo)
🏢 EōS Fitness
📍 Chicureo