Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

What you will do:
- Deliver outstanding technical support via emails and chats;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meetKPI;
- Communicate with developers and cross‑functional specialists.

What you need to succeed in this role:
- Excellent English communication skills (at least C1 level);
- Experience in a technical support role;
- Experience with VPS setup and management;
- Strong understanding of Windows Server administration;




- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:
- CRM systems expertise.

Benefits:
- Adaptable schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also –internal health policy;
- Responsive leadership interested in your development and long‑lasting cooperation;
- Greenhouse conditions for self‑development;
- A culture built on trust, with no time‑tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Cer

📌 (EnglishTechnical Support Consultant, VPS (Santiago)
🏢 SupportYourApp
📍 Santiago