Customer Support Representative
This role supports healthcare practices by handling inbound and outbound patient communication, scheduling appointments, and maintaining accurate records. A great fit for organized, tech‑savvy candidates comfortable with phones and multitasking.
Disclaimer
Not sure this is the right role for you? Please review our other open positions before applying, as candidates must wait 21 days before reapplying if the wrong role is selected. Check them out at www.hireteem.com/careers
About Us
At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Front Desk Representative, you’ll be at the heart of our mission—serving as the first point of contact for patients, supporting healthcare practices across the U.S., and driving patient engagement through outstanding service and proactive outreach.
Position Summary
This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach.
You’ll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.
Key Responsibilities
Patient Communication & Call Management
- Handle high volumes of inbound and outbound calls with professionalism and empathy.
- Respond to voicemails, emails, and social media inquiries.
- Resolve patient concerns and escalate complex issues as needed.
- Collaborate with US-based healthcare practices to manage inquiries and scheduling.
Scheduling & Coordination
- Schedule, confirm, and reschedule appointments using digital tools.
- Monitor daily schedules to ensure smooth patient flow.
- Coordinate with healthcare teams to maintain timely operations.
Sales & Lead Generation (10%)
- Make outbound calls to generate new patient leads.
- Engage potential patients with a friendl
📌 Chile - Customer Support Representative
🏢 Teem
📍 Chile