Company Overview
Our client is a bootstrapped, profitable U.S.-based SaaS company building inspection and documentation software for property managers. Founded in 2014, its platform supports 20,000+ active users across the U.S. and more than 20 countries, with over 100 million inspection photos processed.
Its mobile and web applications help teams capture geotagged photos, videos, and voice notes, work offline, generate reports, assign tasks, and connect inspection data with established property management systems. The company is also applying AI to turn field voice notes into structured inspection reports.
Your Role
As Program Manager/Product Specialist, you'll bring the customer's perspective into every stage of the product cycle, from early discovery and requirements to hands-on testing and release readiness.
Reporting to the Head of Engineering, you'll work closely with Customer Success, Support, and Marketing to ensure the team understands the right problems, builds practical solutions, and releases features that behave predictably in real inspection workflows.




Success means clearer engineering inputs, fewer post-release surprises, faster resolution of recurring issues, and well-documented product decisions.
You'll:
Analyze customer feedback and identify recurring workflow problems
Translate messy input into clear, actionable product requirements
Document edge cases, tradeoffs, dependencies, and open questions
Test features across complete mobile and web workflows
Reproduce customer issues and verify their root causes
Confirm fixes solve the original problem, not just symptoms
Coordinate accurate release notes with Marketing and Support
Surface product risks and blockers before they affect delivery
You Bring:
3+ years in product, QA, implementation, or SaaS operations
Experience converting customer feedback into structured requirements
Strong hands-on software testing and edge-case thinking
Excellent written and spoken English communication
Clear, concise, and

📌 Program Manager (Concepción)
🏢 Atomic Hr
📍 Concepción