- Convert recurring incidents into engineering improvement backlog

Job Description – Site Reliability Engineer (SRE)
Role Purpose
The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, and performance of digital services in production, balancing service stability with the ability to deliver change at speed.
The role focuses on strengthening operational resilience through engineering, automation, and proactive reliability practices, working closely with application and platform teams.
Scope of the Role
The Locally Applied SRE Role Covers
- Production digital services (applications, platforms, data products)
- Associated infrastructure (cloud, CI/CD pipelines, integrations)
- Continuous operations (24/7 reliability mindset, not necessarily shift-based)
- Production changes (deployments, configurations)
- Incidents, problems, and service degradations
- Continuous improvement of stability and operational efficiency

Key Responsibilities
Service Reliability & Availability
- Define, implement, and maintain SLIs and SLOs (availability, latency,



error rates)
- Continuously monitor service health and anticipate degradations
- Ensure services operate within business‑agreed reliability thresholds
- Manage reliability trade‑offs between speed and stability

Incident & Problem Management
- Lead or coordinate response to relevant incidents (L2/L3)
- Ensure:
- Rapid and structured diagnosis
- Safe service restoration
- Clear and effective communication
- Facilitate blameless postmortems
- Convert recurring incidents into engineering improvement backlog
- Drive long‑term remediation rather than reactive firefighting

Automation & Operational Excellence
- Identify repetitive and manual operational tasks
- Design and implement automation for:
- Deployments
- Monitoring and alerting
- Health checks
- Basic recovery and self‑healing (where applicable)
- Reduce toil and increase system resilience through engineering solutions

Change Governance &

📌 Site Reliability Engineer (Santiago)
🏢 Infosys
📍 Santiago