As a Customer Success Manager within the Scaled team, you will play a pivotal role in driving customer adoption, retention, and growth.

You will act as a trusted advisor to a large breadth of customers, ensuring they maximize the value of the client´s platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of add-on products and upselling of license count.

This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results.

You will also contribute to Client's mission of creating a world where businesses can respond to critical events in real-time.

Required Expertise / Skills

- 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
- The roles will have an emphasis on expansion and account management, with a preference for candidates with sales backgrounds who can help close deals.
- Proven track record of managing customer relationships and/or identifying opportunities within a book of business
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels, including executives.
- Analytical mindset with the ability to understand customer data and translate it into actionable insights.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong negotiation and conflict resolution skills.

Desirable Skills

- Familiarity with incident management,



DevOps, or IT operations.
- Knowledge of Client's platform or similar tools (e.g., Tableau and Outreach)
- Strong problem-solving skills and a proactive approach to addressing customer challenges.
- Experience with value-based selling and success planning.

Project/Scope of Work

- Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high-volume, 1-to-many environment.
- Manage customer interactions within the pooled segment, responding to digital signals and automated triggers.
- Monitor data-driven insights to identify at-risk accounts and growth opportunities.
- Quickly understand each customer's business objectives, challenges, and success metrics.
- Identify opportunities for upselling and cross-selling Client solutions, including new features, products, and services.
- Drive customer adoption of Client's platform to ensure they achieve their desired outcomes.
- Conduct regular business reviews to assess customer health, align on goals, and showcase the value of Client's solutions.
- Collaborate with internal teams to drive account expansion, renewals, and long-term customer success.
- Contribute to the development of processes, tools, and resources to improve team efficiency and customer outcomes.
- Share insights and recommendations to help customers stay ahead of industry challenges and opportunities.
- Stay informed on industry trends, best practices, and Client's evolving product offerings.

This is not a leadership role.

Benefits

- PTO´s
- Laptop
- Health Insurance
- Workspace setup bonus
- Bonuses in September and December

Additional Programs

- USD $500 if you bring a new employee using our referral program.

📌 Customer Success Manager (CSM) (Santiago)
🏢 Variacode
📍 Santiago