Wireless Network Optimization Engineer – SmartCare
On behalf of a world-leading ICT Solutions Provider, we are seeking a Wireless Network Optimization Engineer – SmartCare to join our Service & Software Group in Chile.

This role is focused on improving the performance, quality, and user experience of 4G/5G wireless networks through advanced network optimization, data analytics, and SmartCare-based Customer Experience Management (CEM) solutions. The position will work closely with major telecommunications operators, leveraging network data to identify performance issues, generate actionable insights, and drive continuous network improvement.

Key Responsibilities
Analyze and optimize 4G LTE and 5G NR network performance, identifying issues related to coverage, capacity, mobility, accessibility, retainability, throughput, and user experience.
Leverage the SmartCare platform to transform large volumes of network data into actionable insights for Customer Experience Management (CEM).
Develop and monitor KPIs and Key Quality Indicators (KQIs) to identify network degradation,



bottlenecks, and potential optimization opportunities.
Analyze network performance trends and traffic patterns to identify optimization opportunities across high-traffic urban and industrial areas.
Investigate complex issues related to interference, handover failures, coverage, capacity, and network quality, recommending appropriate optimization strategies.
Conduct performance benchmarking and support multi-vendor network troubleshooting to ensure network stability and continuous improvement.
Use SQL and data visualization tools to analyze large datasets and present network performance trends and optimization insights.
Support the implementation of optimization solutions and the integration of SmartCare insights with existing OSS/performance management systems.
Work with network planning, RF, transmission, core network, and customer-facing teams to identify root causes and implement effective soluti

📌 Wireless Network Optimization Engineer – SmartCare (Santiago)
🏢 Beijing Foreign Enterprise Management Consultants Co.,Ltd.
📍 Santiago