Responsibilities
1. Warranty & Claims Management
Manage the full lifecycle of PV module warranty cases submitted by LAC customers — from initial registration through root-cause analysis, corrective action, and formal closure.
Operate and maintain accurate case records within the Salesforce Customer Service Portal (CSP), ensuring timely updates, escalation, and full traceability of all managed issues.
Conduct root-cause analyses on reported PV module defects, coordinating investigation outcomes with HQ engineering teams and communicating results and dispositions to customers.
Monitor and manage regional service mailboxes, ensuring prompt and professional response to all technical and warranty inquiries.
2. On-Site & Remote Technical Support
Provide on-site and remote technical support for utility-scale solar PV projects across the LAC region, including module inspections, installation assessments, troubleshooting activities, and warranty evaluations.
Deliver technical training sessions to distributors, installers, EPC contractors, and end customers on PV module handling,



installation requirements, and warranty procedures.
Assess and document field conditions during site visits, identifying non-conforming installations and coordinating corrective actions with O&M; and EPC teams.
3. HQ Interface & Communication
Serve as the primary communication link between LAC customers and Trina Solar's headquarters in China, ensuring accurate and timely escalation of complex technical issues.
Coordinate with HQ Customer Service and Engineering teams on cases requiring factory-level investigation, technical disposition, or deviation approval.
Translate regional customer requirements and field conditions into structured technical reports for internal review and decision-making.
4. Reporting & Documentation
Prepare and issue formal technical responses to customer and contractor inquiries, ensuring alignment with scope of supply and contractual obligations.
Track the resolution status o

📌 LAC Module Customer Service Supervisor (Santiago)
🏢 Trina Solar
📍 Santiago