Responsibilities

1. Warranty & Claims Management

- Manage the full lifecycle of PV module warranty cases submitted by LAC customers — from initial registration through root-cause analysis, corrective action, and formal closure.
- Operate and maintain accurate case records within the Salesforce Customer Service Portal (CSP), ensuring timely updates, escalation, and full traceability of all managed issues.
- Conduct root-cause analyses on reported PV module defects, coordinating investigation outcomes with HQ engineering teams and communicating results and dispositions to customers.
- Monitor and manage regional service mailboxes, ensuring prompt and professional response to all technical and warranty inquiries.

2. On-Site & Remote Technical Support

- Provide on-site and remote technical support for utility-scale solar PV projects across the LAC region, including module inspections, installation assessments, troubleshooting activities, and warranty evaluations.
- Deliver technical training sessions to distributors, installers, EPC contractors, and end customers on PV module handling, installation requirements, and warranty procedures.
- Assess and document field conditions during site visits, identifying non-conforming installations and coordinating corrective actions with O&M and EPC teams.

3. HQ Interface & Communication

- Serve as the primary communication link between LAC customers and Trina Solar's headquarters in China, ensuring accurate and timely escalation of complex technical issues.
- Coordinate with HQ Customer Service and Engineering teams on cases requiring factory-level investigation, technical disposition, or deviation approval.
- Translate regional customer requirements and field conditions into structured technical reports for internal review and decision-making.

4. Reporting & Documentation





- Prepare and issue formal technical responses to customer and contractor inquiries, ensuring alignment with scope of supply and contractual obligations.
- Track the resolution status of open technical issues across concurrent LAC projects, contributing to weekly KPI reporting and progress updates to the Warranty Service Manager.
- Maintain complete and accurate technical records for all managed cases, ensuring traceability of investigations, decisions, and corrective actions.

5. Cross-Functional Support

- Support the regional sales team by addressing technical inquiries from prospective and existing customers during pre- and post-sales interactions.
- Contribute to quality improvement initiatives by providing structured field feedback on product performance, installation trends, and recurring issues across the LAC market.

Requirements

Education & Experience

- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related STEM discipline.
- 2–4 years of experience in the solar PV sector, preferably in technical service, EPC, or O&M roles.
- Practical experience with PV module technology, installation standards, and field troubleshooting.
- Experience in warranty or claims management, root-cause analysis, and corrective action coordination.
- Willingness to travel regularly within the LAC region for site visits and customer support activities.

Technical Skills





- Strong understanding of PV module performance parameters, degradation mechanisms, and common field defects.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with CRM or customer service platforms; Salesforce CSP preferred.
- Ability to prepare clear, accurate technical documentation and formal correspondence in English and Spanish.

Languages

- Spanish — Native or bilingual proficiency (required).
- English — Professional working proficiency (required for HQ coordination and technical documentation).

DESIRABLE

- Experience in EPC construction, commissioning, or O&M of utility-scale solar PV projects.
- Portuguese language skills — intermediate or above.
- Familiarity with IEC standards applicable to PV modules (IEC 61215, IEC 61730).
- Prior experience coordinating with engineering teams across different time zones and cultural contexts.

About us

Trina Solar is an internationally recognized solar energy company. Our growing integral presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.

As Trina Solar continues to expand its capacity, we are looking for talent who is passionate about solar energy. From research and development to sales and marketing to manufacturing and operations, Trina Solar looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost effective solar energy solutions to customers around the globe.

Join us in our mission to promote and develop solar energy as a source of clean, renewable energy for all.

📌 LAC Module Customer Service Supervisor (Las Condes)
🏢 Trina Solar
📍 Las Condes