Responsibilities

1. Warranty & Claims Management
- Manage the full lifecycle of PV module warranty cases submitted by LAC customers — from initial registration through root-cause analysis, corrective action, and formal closure.
- Operate and maintain accurate case records within the Salesforce Customer Service Portal (CSP), ensuring timely updates, escalation, and full traceability of all managed issues.
- Conduct root-cause analyses on reported PV module defects, coordinating investigation outcomes with HQ engineering teams and communicating results and dispositions to customers.
- Monitor and manage regional service mailboxes, ensuring prompt and professional response to all technical and warranty inquiries.

2. On-Site & Remote Technical Support
- Provide on-site and remote technical support for utility-scale solar PV projects across the LAC region, including module inspections, installation assessments, troubleshooting activities, and warranty evaluations.
- Deliver technical training sessions to distributors, installers, EPC contractors,



and end customers on PV module handling, installation requirements, and warranty procedures.
- Assess and document field conditions during site visits, identifying non-conforming installations and coordinating corrective actions with O&M; and EPC teams.

3. HQ Interface & Communication
- Serve as the primary communication link between LAC customers and Trina Solar's headquarters in China, ensuring accurate and timely escalation of complex technical issues.
- Coordinate with HQ Customer Service and Engineering teams on cases requiring factory-level investigation, technical disposition, or deviation approval.
- Translate regional customer requirements and field conditions into structured technical reports for internal review and decision-making.

4. Reporting & Documentation
- Prepare and issue formal technical responses to customer and contractor inquiries, ensuring alignment with scope of supply and contractual obligations.
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📌 LAC Module Customer Service Supervisor (Región Metropolitana)
🏢 Trinasolar
📍 Región Metropolitana