Job Overview:

We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you

.
Key Responsibilitie

- s:
Manage the day-to-day operations of UK holiday lets and serviced accommodation properti
- es.Oversee Airbnb and Booking.com accoun
- ts.Manage our channel manager (Lodgify) to ensure calendars and listings remain accura
- te.Handle guest communication via chat and phone with professionalism and excellent customer servi
- ce.Manage bookings and calendars across multiple platfor
- ms.Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up prici
- ng.Coordinate maintenance requests and liaise with contractors and tradespeop
- le.Schedule and manage cleaning teams to ensure properties are guest-rea
- dy.Oversee guest check-ins and check-ou
- ts.Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents, and other required recor
- ds.Monitor operations, identify process improvements, and help reduce operational cos
- ts.Utilize dynamic pricing tools such as PriceLabs (or simila
- r).Manage guest messaging automation platforms such as ChargeAutomati

on.
Requireme

- nts:
3+ years of experience managing holiday lets, serviced accommodation,



or short-term rental operations (requ

ired)
Proven experience

- with:
-
AirbnbBook
- ing.comLodgify or similar channel management so
- ftware.Dynamic pricing tools (PriceLabs or equiv
- alent).Guest messaging automation platforms (ChargeAutomation or si
- milar).Excellent written and spoken E
- nglish.Strong organizational and time management skills with the ability to manage multiple properties simultan
- eously.Ability to work independently with minimal super
- vision.Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and lo
- ckouts.High attention to detail, especially regarding compliance, documentation, and operational ac
- curacy.Comfortable using spreadsheets and reporting tools to monitor property performance and
- costs.Trustworthy and discreet when handling sensitive financial and owner infor
- mation.A proactive, solutions-focused mindset that identifies problems and recommends effective sol

utions.
Why

- Join Us?
Fully remote
- position.Work with a growing UK holiday let p
- ortfolio.Long-term opportunity with room fo
- r growth.Supportive and collaborative team env
- ironment.Opportunity to make a direct impact on operations and guest ex

perience.
If you have the experience and operational mindset we're looking for, we'd love to hear

from you.

📌 Operations Manager (Chile)
🏢 CS Outsource
📍 Chile