Responsibilities:
1. Client Relationship Management
Build trusted relationships with HR, procurement, and executive sponsors.
Conduct quarterly business reviews and develop strategic account plans.
Monitor KPIs on usage, satisfaction, and workforce coverage.
2. Growth & Retention
Identify expansion opportunities across additional products, employee segments, or legal entities.
Support contract renewals and coordinate re-bids for public or regulated clients.
Track and mitigate churn risks through proactive account management.
3. Cross-Functional Collaboration
Liaise with Tender, Legal, Product, and Merchant teams to ensure solution feasibility and delivery.
Maintain up-to-date documentation in Salesforce for forecasting and renewal management.
YOU ARE A MATCH IF...
Education:
Bachelor's or Master's degree in Business, Strategy, HR, or Public Administration.
Work Experience:
5+ years in enterprise account management or strategic customer success.
Background in SaaS, HR platforms, or benefits services.
Skills & Certifications:
Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously.
Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.