As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.
Qualifications
- Good communicator, excellent listener, self‐motivated, natural problem solver, and great multitasker in a fast‐paced, dynamic environment
- Fluent in written and verbal English
- Customer Success experience (B2B preferred)
- Advanced analytical skills and familiarity with Excel, Looker, QuickSide, SQL
- Experience in payments — huge advantage
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
- Ability to travel
- Team spirit and proactive behavior
Benefits
- Flexibility: versátil schedules driven by performance
- Fintech industry: dynamic & evolving environment, opportunities to build and boost your creativity
- Referral bonus program
- Social budget: monthly budget to spend time with your team (in person or remotely)
- dLocal Houses: support for renting a house to work in any location for a week