Wenco International Mining Systems ( ), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.
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Reporting to the Client Services Manager, the Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients.
They will also be responsible for providing one-on-one and classroom training to clients.
Key Deliverables and Responsibilities:
In Office:
Provide timely phone, email and remote access support for existing customers
Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
Record/document all client issues through to resolution using Wenco's issue tracking system
Plan and practice for system implementation and upgrade projects
Review and contribute to product documentation
On Site:
Perform successful implementations and upgrades
Conduct site inspection and reports in preparation of deployments
Coordinate resources from mine staff as required
Provide one-on-one and classroom training on the use and administration of the system
Troubleshoot software, hardware and network issues.
Experience and Knowledge
3 to 5 years of user and admin support experience for an enterprise class software system




Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
Mining experience/knowledge would be an asset
Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
Real-Time software systems
Mobile Computing
Windows networking experience
Windows server administration (moderate)
Integral Navigation Satellite Systems with an understanding of Real Time Kinematic systems
Valid driver's license
Competence and understanding of historic and current Wenco hardware platforms.
Skills and Abilities
Solid technical, analytical and problem-solving skills
Solid written and verbal communication skills
Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations)
Strong ability to work effectively both in a team environment and as an independent contributor
Ability to prioritize and multi-task based on customer and business needs
Ability to build long term relationships with clients.
Wenco advances the efficiency and safety of the world's surface mining equipment through our fleet management systems.
We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
Disclaimer
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📌 Technical Services Analyst | Analista De Servicios Técnicos (Santiago)
🏢 wenco
📍 Santiago