JOB NO:
541051

WORK TYPE:
Staff Full-Time

LOCATION:
Dade

CATEGORIES:
Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Dentistry, Health Care Administration/Support

DEPARTMENT:
34060500 - DN-HIALEAH

CLASSIFICATION TITLE:
- Clinical Service Rep II

CLASSIFICATION MINIMUM REQUIREMENTS:
High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

JOB DESCRIPTION:
Point of Service operations. Greets patients and confirms appointments. Identifies and collects deductibles, co-payments, or deposits on services. Provides registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Ensures proper insurance, discount, patient type codes, etc. are recorded (as appropriate). Inputs patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits,



verifies accuracy of demographic information and updates the patient transaction records.

Confirms appointments 24 hours in advance; coordinates appointment book with residents, faculty and patients; coordinates laboratory cases, patient appointments, and recalls. Initiates calls to schedule recall and re-care appointments.

Customer Service. Answers incoming calls from patients, dentists and other dental care providers (internal & external), etc. Responds to patients' and dentists' questions directly within scope of position. Routes calls to residents or faculty when appropriate.

Arranged care. Schedules patient appointments and obtains prior dental records and studies (if appropriate). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in AXIUM. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients

📌 Clin Svc Representative Ii (La Florida)
🏢 University of Florida
📍 La Florida