Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 09/07/2026
Introduction
We are seeking a highly skilled Customer Claim Quality Engineer to lead the end-to-end technical management of customer claims across the region — from case intake through root cause analysis, CAPA ownership,
and closure — acting as a single-point quality interface that reduces handovers and ensures timely, consistent, and technically sound resolution. The role combines quality engineering rigor (failure analysis, dimensional and metallurgical evidence) with claim coordination excellence and advises Business Lines on design improvements arising from recurring failure patterns.
What you’ll do
Technical Case Management
Own technical case intake for CNS customer claims within the region, performing a first-level engineering assessment of evidence (photos, dimensional reports, lab results) to determine investigation scope before assignment.
Perform technical failure analysis using material, dimensional, and metallurgical evidence (fastener fracture patterns, weld integrity, rubber/PU compound degradation), working directly with Plant Engineering to validate root cause before CAPA definition.
Maintain case closing and aging tracking, ensu
📌 Customer Claim Quality Engineer (Concón)
🏢 Metso
📍 Concón