Company: Confidential

Why candidates should join

This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment.

The work is operationally important, fast-moving, and hands-on, with the opportunity to shape how the team runs from the ground up and directly influence delivery outcomes.

Role Requirements

- experienced implementation manager (Must-have)

- large-scale data centre implementation or migration experience (Must-have)

- data centre infrastructure knowledge (Must-have)

- project management expertise (Must-have)

- stakeholder management (Must-have)

- resource and vendor management (Must-have)

- risk and issue management (Must-have)

- change management (Must-have)

- ticketing systems (Must-have)

- monitoring KPIs and SLAs (Must-have)

- strong communication skills (Must-have)

- ability to work independently (Must-have)

- trusted team leader (Must-have)

- Prince2 or PMP certification (Nice-to-have)

- ITIL Foundation (Nice-to-have)

About The Role

About the role

We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.

What you'll do

- Lead and schedule a team of data centre field technicians across multiple sites in Santiago.





- Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed.

- Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.

- Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy.

- Coordinate resourcing, escalate blockers, and ensure full compliance with client operating procedures and safety standards.

What we're looking for

- Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred.

- Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.

- Fluent English, spoken and written (hard requirement).

- A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight.

- Able to hit the ground running — this is not a training-up role.

What's on offer

- Competitive salary, benchmarked to the Santiago market for this role.

- A high-autonomy leadership role with direct client visibility.

- The chance to build and run a team inside a world-class, mission-critical technical environment.

This role is being hired through Workfully on behalf of our client, a integral technology infrastructure services provider. Client identity will be shared later in the process.

Equity: NO

Visa sponsorship: NO

Interview process

- Shortlisted

- 1st stage: TBC

- 2nd Stage: TBC

- 3rd Stage: TBC

- Offer sent

- Offer accepted

📌 Implementation Manager (Santiago)
🏢 Workfully
📍 Santiago