Job Description:
At Airbus Chile we are hiring our new Order Fulfillment Specialist, who will be in charge to execute all aspects of customer orders with energy and enthusiasm.

Your main activities:
- Provide high quality customer service towards our customers
- Understand customer requirements and transform into fulfillment actions
- Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
- Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
- Seek alternative and innovative solutions to ensure on-time delivery of customer orders
- Inform relevant stakeholders proactively on order status, especially for delays or critical parts
- Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
- Hand over relevant tasks and related information to the 24/7 backup organisation.
- Provide timely,



high quality responses to customer and internal requests
- Monitor key performance indicators (KPIs) related to material order activity
- Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
- Participate actively as part of the local team to fulfill overall targets
- Work together with the Planning Specialists to support high quality data is injected into the material planning process

Requirements:
- Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
- Understanding aviation business specifically in the area of spares supply chain management
- Spanish and English business level (Mandatory)
- Strong knowledge of and eagerness to learn data analyzing applications such as databases and Google Workspace (GSheets)
- Ability to build successful relations across functions and with all

📌 ORDER FULFILMENT SPECIALIST (Santiago)
🏢 Airbus Helicopters
📍 Santiago