PagerDuty, Inc. (NYSE:PD) is a general leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us.
At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a
Renewal Manager
to join our dynamic and customer-focused team! As a
Renewal Manager
, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.
This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success.
Key Responsibilities
Own the
subscription renewal process
for assigned customers, ensuring contract retention and customer satisfaction.
Partner with
Customer Success Managers
to execute success strategies that drive software adoption and business value.
Develop and execute
negotiation strategies
to maximize contract value while strengthening customer relationships.
Collaborate across multiple teams, including
Sales Operations, Account Executives, Legal, and Engineering
, to ensure smooth renewal execution.
Maintain accurate
customer and renewal data
in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Basic Qualifications
2+ years
of experience in renewals, account management, customer success, inside sales, or a similar role.
Strong interpersonal and
communication skills
(written and verbal), with the ability to engage effectively via phone, email, and web meetings.
Self-motivated and proactive, with the ability to work both independently and as part of a team.
Experience managing customer relationships and executing strategies to
increase retention and revenue
.
Ability to
identify risks




and work collaboratively on mitigation strategies to ensure customer retention.
Preferred Qualifications
Experience working in a
technology or SaaS company
.
Familiarity with
subscription-based business models
and renewal processes.
Knowledge of
IT operations, IT development organizations, and related tools
.
Experience using
Salesforce CRM
for customer and renewal management.
Bachelor's degree or equivalent work experience.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for
job alerts
!
Where we work
PagerDuty currently has
offices
in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values
guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our
benefits site
.




Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certifiedTM, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our
careers site
and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ****** and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

📌 Renewal Manager (Santiago)
🏢 PagerDuty
📍 Santiago