Job Description: Medical Secretary

Job Title: Medical Secretary
Department: Administration / Front Office
Reports To: Office Manager / Practice Administrator

Job Summary

We are seeking a highly organized and compassionate Medical Secretary to be the first point of contact for our patients and the backbone of our clinical administration. In this role, you will be responsible for managing the front desk, coordinating patient flow, handling medical records, and supporting our healthcare providers.

The idóneo candidate will possess a blend of clinical administrative knowledge, excellent customer service skills, and the ability to maintain strict confidentiality in a fast-paced medical environment.

Key Responsibilities1. Front Desk & Patient Relations

- Greet patients and visitors in a professional, warm, and courteous manner.
- Register new patients and update existing patient demographics and insurance information.
- Answer multi-line phone system, screen calls, and route messages to the appropriate clinical staff.
- Schedule, reschedule, and confirm patient appointments (via phone, online portal, or in-person).
- Manage patient flow to minimize wait times and ensure a positive experience.

2. Medical Records & Documentation

- Maintain and organize Electronic Health Records (EHR) according to HIPAA guidelines.
- Process medical records requests, including referrals, faxing, and filing.
- Prepare patient charts for daily appointments, ensuring all necessary lab results and documents are available.
- Transcribe and proofread medical correspondence and reports as needed.

3. Billing & Insurance Administration

- Verify patient insurance eligibility and benefits prior to appointments.
- Collect co-pays, deductibles, and outstanding balances; issue receipts.




- Assist with processing medical billing and coding documentation (ICD-10/CPT).
- Liaise with insurance companies to resolve claim issues and denials.

4. Administrative Support

- Manage the physician’s schedule and calendar.
- Order and maintain office and medical supplies.
- Sort and distribute daily mail and correspondence.
- Perform other administrative duties as assigned by the Office Manager.

QualificationsEducation & Experience

- Education: High school diploma or GED required. Associate degree or Medical Secretary Certificate preferred.
- Experience: Minimum of 1-2 years of experience as a Medical Secretary, Medical Receptionist, or in a related healthcare administrative role.

Required Skills & Competencies

- Clinical Knowledge: Familiarity with medical terminology, anatomy, and basic procedures.
- Software Proficiency: Proficient in MS Office Suite (Word, Outlook, Excel) and Electronic Health Records (EHR) software (e.g., Epic, Cerner, eClinicalWorks, NextGen).
- Billing Knowledge: Basic understanding of medical insurance, ICD-10, and CPT coding.
- Communication: Excellent verbal and written communication skills; bilingual (English/Spanish) is a plus.
- Soft Skills: Strong interpersonal skills, empathy, patience, and the ability to de-escalate stressful situations.
- Compliance: Deep understanding of HIPAA and patient confidentiality laws.

Physical Demands & Work Environment

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds (e.g., boxes of files/supplies).
- This position operates in a professional clinical/office environment. Exposure to patients and medical instruments is minimal but requires standard safety protocols.

Job Types: Full-time, Part-time

Pay: $232,089 - $952,895 per month

Work Location: In person

📌 Secretaria Médica (Chile)
🏢 MAL DE DOS SOLUTIONS
📍 Chile