Working at Infobip means being part of something truly integral. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Customer Success Chapter Lead

As a Customer Success Chapter Lead, you are the functional backbone of the Customer Success discipline in your region. You own the people strategy — from hiring and onboarding to coaching, performance management,



and career development — ensuring the chapter operates at the highest standard of excellence.
- You build and sustain a high-performing chapter by finding, growing, and retaining top talent — creating a pipeline of future leaders ready to step up.
- You define the professional standards and work methodology for the chapter, raising the bar on how Customer Success is practiced across the organization.
- You partner closely with Squad Leads to align functional goals with business outcomes — ensuring that every chapter member is set up to deliver impact where it matters most.
- You run structured performance management cycles — monthly, quarterly, and yearly feedback, salary negotiations, promotions, and development planning — with clarity and consistency.
- You identify skill gaps through capability assessments and drive targeted development initiatives, so the team is always evolving ahead of business needs.
- You champion tooling ad

📌 Customer Success Team Lead (Santiago)
🏢 Infobip
📍 Santiago