The position will report directly to the Assistant Restaurant Manager. The Assistant Waiter
assists a waiter with the service for food and beverage of an assigned station/team in the
restaurants. This position will rotate throughout the Buffet and Room Service as assigned
by management. The Assistant Waiter will also ensure that guests are consistently provided
with courteous, prompt and efficient service according to company standards.
In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed.
ESSENTIAL FUNCTIONS
Overall
Assist with achieving departmental guest satisfaction targets and food and beverage
revenues by following established service strategies and optimizing up-sell
opportunities.
Performs other related duties as assigned or as directed. The omission of specific
duties does not preclude the supervisor from assigning duties that are logically
related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position.
Restaurant and Buffet
Ensures that assigned station is properly setup with the required amounts of china,
glassware, silverware and mis-en-place prior to the start of service.
Complies with sequence of service for food and beverage, and follows the
lead/instructions of the Waiters to ensure timeliness of service to guests.
Resolves any service and/or product deficiencies that may occur, to ensure
satisfaction of service with guests in assigned station.
Ensures that assigned station is properly cleaned and set-up at the end of the meal
period and that all assigned side-work is complete.
Performs other jobs as assigned, to include but not limited to manning non-cooking
buffet action stations (i.e. carving station, dessert station).