Technical Support Specialist

Location: Chile

Employment Type: Full-Time

Monthly Salary: CLP $900,000 - $1,200,000 gross per month, depending on experience and qualifications

About the Role

We are looking for a motivated and customer-focused Technical Support Specialist to join our team in Chile. The successful candidate will provide technical assistance to customers and internal users, troubleshoot hardware and software issues, and ensure a high level of service and customer satisfaction.

Key Responsibilities

- Provide first- and second-level technical support via phone, email, chat, and remote tools.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain computers, applications, peripherals, and other IT equipment.
- Respond to support tickets and ensure issues are resolved within established service levels.
- Escalate complex technical problems to the appropriate teams when necessary.
- Document solutions, troubleshooting steps, and recurring issues.
- Assist users with account, access, operating system, and application-related problems.
- Monitor technical issues and identify opportunities to improve support processes.
- Maintain a professional, helpful,



and customer-focused approach at all times.

Requirements
- Technical degree, certification, or equivalent experience in IT, Computer Science, or a related field.
- 1–3 years of experience in technical support, help desk, IT support, or a similar role.
- Knowledge of Windows, Microsoft 365, basic networking, hardware, and troubleshooting.
- Strong problem-solving and analytical skills.
- Excellent communication and customer-service skills.
- Ability to prioritize multiple support requests and work effectively under pressure.
- English proficiency is a plus.

What We Offer
- Competitive monthly salary of CLP $900,000 - $1,200,000 gross.
- Professional growth and training opportunities.
- Collaborative and supportive work environment.
- Opportunities to work with modern technology and develop your technical skills.
- Full-time employment with opportunities for long-term career development.

How to Apply Ready to take the next step in your IT career?

Apply today for the Technical Support Specialist position and join our team in Chile!

Submit your CV and application today.

Sueldo: $900.000 - $1.200.000 al mes

Lugar de trabajo: Empleo presencial

📌 Technical Support Specialist (Santiago)
🏢 SimplePark
📍 Santiago