Andina Intelligence Systems SpA is a Chilean technology company specializing in artificial intelligence, data analytics, automation, and intelligent software solutions for businesses in finance, logistics, retail, mining, and other industries across Chile.

Job Overview

Andina Intelligence Systems SpA is seeking a technically skilled and customer-focused Technical Support Consultant to provide professional technical assistance to clients using our AI, data analytics, automation, and intelligent software solutions.

The successful candidate will troubleshoot technical issues, guide customers through solutions, coordinate with engineering and development teams, and help ensure reliable and effective use of our technology platforms.

Key Responsibilities

- Provide technical support and consultation to customers through email, phone, chat, and other support channels.
- Diagnose, troubleshoot, and resolve software, application, system, and connectivity issues.
- Investigate technical problems and determine appropriate solutions or workarounds.
- Guide customers through installation, configuration, integration, and troubleshooting procedures.
- Document support requests, technical issues, resolutions, and customer interactions.
- Escalate complex technical issues to engineering, development, or specialized support teams when required.
- Monitor and follow up on unresolved technical issues until they are successfully resolved.
- Assist customers with product functionality, system configuration, and best practices.
- Identify recurring technical problems and recommend improvements to products and support processes.
- Collaborate with software engineers, data specialists,



project managers, and customer success teams.
- Create and maintain technical documentation, knowledge-base articles, FAQs, and troubleshooting guides.
- Participate in software testing, system updates, and product improvement initiatives.
- Monitor customer feedback and communicate recurring concerns to relevant internal teams.
- Maintain accurate records in ticketing systems and CRM platforms.
- Stay informed about new product features, technologies, and technical support procedures.

Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field is preferred.
- 2–4 years of experience in technical support, IT support, application support, systems support, or a related technical role.
- Strong troubleshooting and problem-solving abilities.
- Good understanding of software applications, operating systems, networks, and basic system administration.
- Experience supporting business software, SaaS platforms, or technology solutions is an advantage.
- Familiarity with ticketing systems, CRM platforms, and technical support tools.
- Strong knowledge of Microsoft Office or Google Workspace.
- Ability to explain technical concepts clearly to both technical and non-technical customers.




- Excellent written and verbal communication skills.
- Strong attention to detail and documentation skills.
- Ability to manage multiple support requests and prioritize issues effectively.
- Strong customer-service orientation and professional attitude.
- Ability to work independently and collaborate effectively with technical and non-technical teams.

Preferred Skills
- Experience supporting AI, data analytics, automation, SaaS, or cloud-based applications.
- Basic knowledge of SQL, APIs, databases, or scripting is an advantage.
- Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
- Experience with Jira, Zendesk, ServiceNow, Freshdesk, or similar support/ticketing platforms.
- Understanding of system integrations and troubleshooting application interfaces.
- Basic knowledge of cybersecurity and data-protection practices.
- Experience creating technical documentation and knowledge-base resources.
- Professional fluency in Spanish; English proficiency is an advantage.

Ideal Candidate The adecuado Technical Support Consultant is a patient, analytical, and customer-oriented technology professional who enjoys solving technical problems and helping customers achieve successful outcomes. You should be comfortable investigating complex issues, communicating solutions clearly, and working closely with engineering and development teams. A successful candidate will combine strong technical troubleshooting abilities with excellent customer-service and communication skills.

Sueldo: $9.500 - $15.800 la hora

Lugar de trabajo: Viajar de manera regular

📌 Technical Support Consultant (Las Condes)
🏢 Andina Intelligence Systems
📍 Las Condes