TerraAndes Engineering SpA is a Chilean engineering and infrastructure company providing industrial engineering, project management, technical consulting, equipment solutions, and maintenance services for clients in mining, energy, construction, and manufacturing.

Job Overview

TerraAndes Engineering SpA is seeking a proactive, customer-focused, and results-oriented Customer Success Manager to build strong relationships with clients and ensure they receive maximum value from our engineering, technical consulting, equipment, project management, and maintenance services.

The successful candidate will serve as a key point of contact for customers, understand their business and technical requirements, coordinate internal teams, monitor customer satisfaction, and identify opportunities to strengthen long-term partnerships.

Key Responsibilities

- Manage relationships with assigned clients and key accounts.
- Serve as the primary point of contact for customers throughout the service lifecycle.
- Understand customer objectives, operational requirements, and technical needs.
- Develop and maintain customer success plans and account strategies.
- Conduct regular customer check-ins, business reviews, and service-performance discussions.
- Monitor customer satisfaction, engagement, retention, and overall account health.
- Coordinate with engineering, project management, maintenance, sales, and technical teams to address customer requirements.
- Identify potential customer issues and coordinate timely resolutions.
- Track service delivery, project milestones, customer commitments, and follow-up activities.
- Collect and communicate customer feedback to internal teams.
- Identify opportunities for account expansion, cross-selling,



and additional services where appropriate.
- Support contract renewals and long-term customer retention initiatives.
- Prepare customer reports, account summaries, and performance updates for management.
- Maintain accurate customer information and activity records in CRM or account-management systems.
- Develop strong relationships with decision-makers and operational stakeholders.
- Monitor industry developments and customer needs to identify opportunities for improved service delivery.

Qualifications
- Bachelor’s degree in Business Administration, Engineering, Marketing, Customer Success, Communications, or a related field.
- 3–5 years of experience in customer success, account management, client services, business development, or a related position.
- Experience managing B2B customers, preferably in engineering, industrial, infrastructure, mining, energy, construction, or manufacturing industries.
- Strong customer relationship-management and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Strong organizational and project-coordination skills.
- Ability to understand and communicate technical or operational information effectively.
- Experience using CRM systems and customer-management tools.
- Proficiency in Microsoft Office or Google Workspace.




- Strong analytical skills and ability to interpret customer and account-performance data.
- Excellent written and verbal communication skills.
- Ability to manage multiple customers and priorities while meeting deadlines.
- Strong teamwork and cross-functional collaboration skills.

Preferred Skills
- Experience working with industrial or engineering clients.
- Familiarity with project management and technical service environments.
- Experience managing key accounts and long-term B2B relationships.
- Knowledge of customer retention, customer lifecycle management, and account expansion strategies.
- Experience preparing customer success reports and performance dashboards.
- Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
- Strong presentation and stakeholder-management skills.
- Professional fluency in Spanish; English proficiency is an advantage.
- Technical or engineering background is a plus.

Idóneo Candidate The ideal Customer Success Manager is a highly organized, empathetic, and commercially aware professional who enjoys building long-term customer relationships. You should be proactive in identifying customer needs, comfortable coordinating with technical teams, and capable of turning customer feedback into practical improvements. The successful candidate will combine strong relationship-management skills with business and technical understanding to ensure customers receive consistent value from TerraAndes Engineering SpA.

Compensation

CLP 10,400–17,800 per hour, depending on qualifications, experience, and relevant expertise.

Sueldo: $10.400 - $17.800 la hora

Lugar de trabajo: Viajar de manera regular

📌 Customer Success Manager (Las Condes)
🏢 TerraAndes Engineering
📍 Las Condes