We are seeking a proactive and client-focused

Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The adecuado candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships.

Responsibilities

- Respond to client inquiries through email, phone, chat, and other communication channels.

- Provide accurate and timely information based on client needs and company procedures.

- Assist clients with questions, requests, account-related issues, and service concerns.

- Troubleshoot problems and provide effective solutions in a professional manner.

- Follow up with clients to ensure their requests have been properly resolved.

- Escalate complex or sensitive issues to the appropriate internal team.

- Maintain accurate records of client interactions, requests, and resolutions.

- Monitor open requests and ensure timely follow-up and resolution.

- Identify recurring client concerns and communicate feedback to internal teams.

- Collaborate with different departments to resolve client issues efficiently.

- Maintain a professional, responsive, and client-focused approach in all interactions.

- Follow company policies, procedures, and service standards.

Required Skills

- Excellent verbal and written communication skills.





- Strong client service and relationship-building skills.

- Strong problem-solving and critical-thinking abilities.

- Excellent active listening and interpersonal skills.

- Strong attention to detail and organizational skills.

- Ability to manage multiple requests and priorities.

- Ability to remain calm and professional when handling challenging situations.

- Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.

- Strong follow-up and time-management skills.

- Ability to learn new systems and processes quickly.

Requirements

- Previous experience in client support, customer service, customer support, account management, or a similar role.

- Strong communication and interpersonal skills.

- Ability to work independently and collaborate effectively with internal teams.

- Ability to manage multiple client requests while maintaining service quality.

- Strong organizational and time-management skills.

- Reliable internet connection and a suitable setup for remote work.

- Professional, proactive, and client-oriented attitude.

- English proficiency is required if the position involves supporting English-speaking clients.

By applying to this position, we’ll create your

Simera Professional Key (SPK)

— a unique key that helps you connect with employers, stand out, and secure the right match.

📌 Client Support Specialist CL (Santiago)
🏢 Core Code io
📍 Santiago