Description

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a integral team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations.

Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring,



and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.

Responsibilities
- Ability to deliver remote support & services remotely and effectively.
- Ability to execute GTAC and other standard audit checklists.
- Report to regional stakeholders.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation and customer communication.
- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
- Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
- Maintain proactive and timely communications, providing frequent and informative customer updates
- Support Honeywell affilia

📌 Advanced Application Engr (Chile)
🏢 Honeywell
📍 Chile