About your new role:

The Managed Services Network Engineer is a critical role responsible for
supporting and delivering superior service to ISP/MSP business customers. You
will play a key part in managing and troubleshooting SDWAN networks (with an
emphasis on Versa Networks), business data circuits, VoIP services, VPNs,
Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Preferred Shift: Wednesday - Sunday, 8:00 am to 5:00 pm Eastern US Time

Key Responsibilities:

* Provide end-to-end support for customers with a focus on SDWAN (preferably
Versa Networks), Internet, and related services.
* Troubleshoot and configure basic LAN setups (Routers, Firewalls) and
Microsoft operating systems.
* Support the provisioning and onboarding of new customers for managed
services.
* Collaborate with vendors to resolve support issues and ensure smooth service
delivery.
* Own support issues from start to resolution, ensuring customer satisfaction
with clear communication and expert problem-solving.




* Maintain excellent customer relationships by delivering outstanding support
and going the extra mile.
* Mentor and train fellow engineers on complex technical issues and solutions.

What you'll need for success:

* High School Diploma or GED Equivalent
* 3-5 years of relevant experience in a fast-paced technical environment, with
demonstrated expertise in SDWAN, particularly Versa Networks.
* CCNA and CCNP certification is highly desirable
* Command line experience with networking tools (e.g., Cisco, Fortinet,
Juniper).
* Strong firewall configuration experience (e.g., Fortinet).
* Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
* Practical knowledge of basic routers, firewalls, and NAT (Network Address
Translation).
* Experience with COS/QOS and network design principles.
* Familiarity with SOC 2 compliance and processes.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the

📌 Network Engineer (Chile)
🏢 CommandLink
📍 Chile