Design, deliver, and facilitate in-person/hybrid training for dealer staff (sales, service, management) on product knowledge, sales skills, customer service, and brand confidence.
Conduct on-site training visits to Chilean dealers, localize training materials (handbooks, presentations) to fit market/cultural needs.
Identify training gaps via dealer/sales team collaboration, track effectiveness with KPIs, and submit reports to the Chilean branch & HQ.
Act as liaison between the Chilean branch and training team of HQ, align local initiatives with global standards, and support integral program rollout.
Build partnerships with dealer management, provide post-training support, and advocate for dealer training needs.
Requirements & Qualifications
Undergraduate degree or above, preferably in Training & Development, HR functions, or related field.
Minimum 1 years of automotive experience (preferably training related).
Proven skills in training facilitation, material development, and needs analysis.
Good at Spanish and English.
Deep understanding of Chilean dealer/retail market and cultural nuances.
Strong interpersonal, project management, and results-oriented skills.
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📌 Dealer Training Specialist (Santiago)
🏢 BYD CHILE
📍 Santiago