Zahabiya Energy develops renewable‑energy projects, focusing on solar farms and battery storage solutions for commercial and industrial clients throughout Chile, aiming to accelerate the country’s transition to clean power.

About Zahabiya Energy S.A.

Zahabiya Energy S.A. develops renewable-energy projects focused on solar farms and battery storage solutions for commercial and industrial clients throughout Chile. We are committed to supporting the country's transition toward cleaner, more reliable energy through innovative technology and sustainable infrastructure.

Position Overview

We are seeking an experienced and solution-oriented Technical Support Consultant to provide technical assistance to internal teams, customers, and project stakeholders. The successful candidate will diagnose technical issues, provide practical solutions, assist with system configuration, and help ensure reliable operation of technology and digital systems supporting our renewable-energy projects.

This role is idóneo for a technically skilled professional who can communicate complex technical information clearly and work effectively with both technical and non-technical users.

Key Responsibilities

- Provide technical support to internal teams, customers, and project stakeholders.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system issues.
- Respond to technical support requests through email, phone, ticketing systems, and other channels.
- Install, configure, maintain, and troubleshoot software and technical equipment.
- Monitor and document incidents, service requests, and technical resolutions.
- Guide users through troubleshooting and system-use procedures.
- Escalate complex technical issues to specialized engineering or IT teams when required.
- Maintain accurate technical documentation, support records, and knowledge-base materials.




- Assist with system upgrades, software installations, and technology deployments.
- Support users with account access, permissions, connectivity, and application-related issues.
- Collaborate with engineering, IT, operations, and project teams to resolve technical problems.
- Identify recurring issues and recommend improvements to technical processes.
- Provide clear technical explanations and training to users when appropriate.
- Follow company security, data-protection, and technical-support procedures.
- Participate in technical projects and other support initiatives as required.

Required Qualifications
- Bachelor's degree or technical qualification in Information Technology, Computer Science, Engineering, Electronics, Telecommunications, or a related field.
- 2–4 years of experience in technical support, IT support, systems support, technical consulting, or a similar position.
- Strong knowledge of computer hardware, software, operating systems, and networking fundamentals.
- Excellent troubleshooting and problem-solving abilities.
- Experience with ticketing systems, remote-support tools, and technical documentation.
- Strong analytical and diagnostic skills.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to manage multiple support requests and prioritize tasks effectively.




- Ability to work independently and collaboratively with technical and business teams.

Preferred Qualifications
- Experience supporting cloud platforms, enterprise applications, or digital systems.
- Familiarity with Microsoft Windows, Microsoft 365, Google Workspace, or similar platforms.
- Knowledge of networking technologies such as TCP/IP, DNS, VPNs, Wi-Fi, and LAN environments.
- Experience with cloud services such as AWS, Microsoft Azure, or Google Cloud.
- Previous experience in renewable energy, utilities, engineering, industrial technology, or infrastructure.
- Familiarity with monitoring and diagnostic tools.
- Experience providing remote technical support.
- Knowledge of cybersecurity and IT security best practices.
- English communication skills are an advantage.
- Relevant certifications such as CompTIA A+, Network+, Microsoft, Cisco, or equivalent are a plus.

What We Offer
- Competitive compensation of CLP 10,000–14,000 per hour, depending on qualifications and experience.
- Opportunity to work in Chile's growing renewable-energy sector.
- Exposure to solar-energy, battery-storage, and technology projects.
- Professional and collaborative working environment.
- Opportunities for technical development and career advancement.
- Opportunity to contribute to innovative clean-energy initiatives.

How to Apply Qualified candidates should submit a CV/resume highlighting their technical-support experience, educational background, certifications, technical skills, and relevant professional qualifications.

Candidates are encouraged to include details of experience with IT systems, cloud platforms, networking, enterprise applications, or renewable-energy technology where applicable.

Sueldo: $10.000 - $14.000 la hora

Lugar de trabajo: Viajar de manera regular

📌 Technical Support Consultant (Santiago)
🏢 Zahabiya Energy
📍 Santiago