About the Role:

We are seeking an experienced and results-driven Retail Channel Manager to lead our retail expansion, key account management, and distribution network in market. In this role, you will be responsible for driving sales growth across both physical key retail channels and major e-commerce platforms, negotiating annual partnerships, and developing local importer/distributor networks.

Key Responsibilities

Key Account & Distribution Management

- Develop and execute joint business plans (JBP) with top-tier market retail groups (e.g., Falabella, Cencosud, Ripley, Walmart).
- Lead annual contract negotiations covering listing fees, rebate structures, fulfillment targets, return policies, and promotional co-investments.
- Identify, onboard, and manage local retail distributors and importers to expand non-direct retail reach.
- Direct commercial negotiations with agency partners regarding pricing, credit terms, product authorization, inventory controls, and price protection policies.
- Monitor sell-out metrics, inventory turnover, accounts receivable, and credit risks to ensure financial compliance and healthy channel stock levels.

Omnichannel & Promotional Operations

- Oversee dual online and offline channel strategies, managing both 1P (first-party) supply and 3P (third-party) platform operations (e.g., MercadoLibre, Falabella.com).
- Drive page/content optimization and manage platform campaign applications.
- Plan and execute end-to-end promotional campaigns tailored to key market shopping events, including CyberDay, Fiestas Patrias, Black Friday, and the Christmas season.





Market Strategy & Cross-Functional Collaboration

- Conduct market analyses tracking local market capacity, competitor dynamics, pricing trends, and channel developments.
- Provide data-driven recommendations to global headquarters regarding product selection, pricing structures, and localized product adaptations.
- Forecast monthly/quarterly sales, break down performance targets, and track execution.
- Collaborate cross-functionally across time zones with headquarters teams (Sales, Product, Supply Chain, Marketing, Finance) to ensure local market requirements are met.

Qualifications & Requirements

- Experience: 5+ years of Key Account (KA) management experience within the retail industry in market. Direct account management experience with top market retailers (Falabella, Cencosud, Ripley, or Walmart) is highly preferred.
- Industry Background: Track record in Consumer Electronics, 3C Digital, FMCG, or Home Appliances. Experience scaling general or emerging brands in markets is a plus.
- Negotiation & Commercial Skills: Strong expertise in annual retail contract negotiations, rebate management, margin analysis, and distributor credit/risk management.
- E-Commerce Proficiency: Hands-on operational understanding of 1P and 3P e-commerce models and mega-campaign execution in market.
- Analytical Mindset: High data literacy with proven ability to analyze sell-through, stock turnover, and supply chain metrics.
- Mobility: Valid driver’s license and willingness to undertake occasional local travel (client visits, trade events).

📌 Retail Channel Manager - (Consumer Electronics / 3C Digital) (Santiago)
🏢 ACTalent Solutions Partners
📍 Santiago