SmartPhoneLand IASAS is a retail and service chain specializing in the distribution, financing, and after‑sales support of smartphones and accessories across Chile, partnering with major carriers to offer bundled plans and trade‑in programs.

About SmartPhoneLand IASAS S.A.

SmartPhoneLand IASAS S.A. is a retail and service company specializing in the distribution, financing, and after-sales support of smartphones and accessories across Chile. We work with major telecommunications partners to provide customers with bundled plans, device services, and trade-in programs.

Position Overview

We are seeking a knowledgeable, customer-focused, and solution-oriented Customer Support Specialist to join our team. The successful candidate will assist customers with product questions, device services, account inquiries, technical concerns, financing questions, and after-sales support.

The idóneo candidate combines strong communication skills with practical problem-solving abilities and a genuine commitment to delivering an excellent customer experience.

Key Responsibilities

- Respond to customer inquiries through phone, email, chat, and in-store or digital support channels.
- Assist customers with smartphone, accessory, financing, trade-in, and service-related questions.
- Diagnose and troubleshoot basic device and connectivity issues.
- Explain products, services, plans, warranties, and support procedures clearly.
- Process and manage customer support requests and service tickets.
- Investigate customer complaints and provide appropriate solutions.
- Escalate complex technical or account issues to the appropriate department.
- Maintain accurate records of customer interactions and resolutions.




- Follow up with customers to ensure their concerns have been successfully resolved.
- Coordinate with sales, technical service, logistics, and carrier-partner teams.
- Assist customers with device setup, account configuration, and basic troubleshooting.
- Provide accurate information regarding returns, exchanges, warranties, repairs, and trade-in processes.
- Identify recurring customer issues and communicate trends to management.
- Maintain a professional and helpful attitude during challenging customer interactions.
- Follow company policies regarding customer information, privacy, and service procedures.

Required Qualifications
- Diploma, technical qualification, or bachelor's degree in Business Administration, Customer Service, Information Technology, Telecommunications, or a related field.
- 1–3 years of experience in customer support, technical support, telecommunications, retail service, or a similar position.
- Strong verbal and written communication skills in Spanish.
- Excellent customer-service and interpersonal skills.
- Basic to intermediate knowledge of smartphones, mobile operating systems, applications, and connectivity.
- Strong problem-solving and troubleshooting abilities.
- Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.




- Strong attention to detail and accurate record-keeping skills.
- Ability to manage multiple customer requests and prioritize tasks effectively.
- Professional, patient, and customer-oriented approach.

Preferred Qualifications
- Previous experience in telecommunications, mobile-phone retail, consumer electronics, or technology services.
- Familiarity with Android and iOS devices.
- Experience supporting mobile plans, device financing, warranties, repairs, or trade-in programs.
- Experience with CRM platforms and customer-support ticketing systems.
- Basic understanding of mobile networks, Wi-Fi, Bluetooth, applications, and device configuration.
- English communication skills are an advantage.
- Experience working with major telecommunications carriers is a plus.
- Strong sales-support and product-knowledge skills.

What We Offer
- Competitive compensation of CLP 7,500–10,000 per hour, depending on qualifications and experience.
- Opportunity to work in the growing mobile technology and telecommunications sector.
- Professional and collaborative working environment.
- Exposure to smartphones, digital services, financing solutions, and telecommunications products.
- Opportunities for professional development and career growth.

How to Apply Qualified candidates should submit a CV/resume highlighting their customer-support experience, technical skills, educational background, and relevant qualifications. Candidates with experience in telecommunications, smartphones, consumer electronics, or technical support are encouraged to highlight this experience.

Sueldo: $7.500 - $10.000 la hora

Lugar de trabajo: Viajar de manera regular

📌 Customer Support Specialist (Santiago)
🏢 SmartPhoneLand IASAS
📍 Santiago